CASH TO CARD MACHINES
Ford Field is a cashless venue. No cash is accepted, including at concessions, retail locations, etc. Guests can convert their cash into a pre-paid debit card at the following locations:
- Section 100 Gate A Ticket Office Window #3 – Across from Guest Services
- Section 127 Gate D – Next to the elevator
- Section 112/113 Gate G – Next to Guest Services
Locations are subject to change.
LOST & FOUND
Lost & Found Policy: Ford Field Security will be pleased to help with the recovery effort of any item that is you may have lost. If you believe that you have lost an item in the stadium, please visit a Guest Services location to fill out a form. Found items will be returned to Ford Field's Security Command Center, where they will be carefully handled and stored. Every attempt will be made to return property to its rightful owner. If the owner cannot be located, the property will be disposed of according to State Law Act #238.
You may call Lost and Found Hotline, Monday through Friday at (313) 262-2911.
GUEST SERVICES LOCATIONS
Presented by Delta Airlines
Visit the Guest Services desks for questions during games and events.
Lower Concourse Level:
- Gate A Section 100
- Gate B Section 133
- Gate G Section 112
Upper Concourse Level:
- Gate C Section 236
- Gate E Section 224
South Club and Suites Concierge:
- West Levels 3–6 (at spiral stairwell)
- East Levels 3–6 (above Gate G)
- Comerica Gridiron Club Concierge: Level 3 near Section 231
GUEST COMMENT FORMS
Ford Field values all guests' opinions and feedback. Comment forms can be filled out at any Guest Services location. Concerns can also be e-mailed at guest.services@lions.nfl.net.
CHILD REGISTRATION PROGRAM
Parents are encouraged to sign their child up for the Child Registration program. After registering at any Guest Services location, children will receive a wristband with his/her section, seat and parent's cell number in the inside of the band that will assist in helping children find their lost parents. Should a child become lost, they may approach any Ford Field representative who will escort the child to his/her seating location or to Guest Services for additional help.
CELL PHONE CHARGING STATIONS
Guests can safely and conveniently charge their phones while enjoying the game in a secure charging station locker. Charging stations are free for guests. Simply enter a phone number or 10-digit pin to open and close a locker and no cost will be incurred. Adapters for Apple, Android, Blackberry & Windows cell phones are in each locker. Guests can visit Guest Services with any questions.
Charging Lockers are located:
- Section 100 - Gate A
- Section 112 - Gate G
- Section 127 - By the elevator
- Section 133 - Gate B
- Section 224 - Gate E
- Section 236 - Gate C
- Miller Lite Taproom Suites (access with proper tickets/credentials only)
Adapters for Apple, Android, Blackberry & Windows cell phones are in each locker.
*Ford Field is not responsible for unattended items left at the open charging stations.
HOW CAN I REPORT AN UNRULY FAN?
If you have a problem or wish to discreetly report an unruly fan or a problem during the game, you can use your mobile phone to text 313-513-TEXT (8398) with Issue and Location
Text Assist is a text messaging service that enables Ford Field guests to communicate directly and interactively with Ford Field Operations staff to report issues related to safety, security and customer satisfaction.
Please note: The Text Assist service is operational on Ford Field game and large event days only. It is a Standard Rate Message service which means that you are only charged by your wireless provider in accordance with the current text messaging contract. Ford Field will not sell, share, rent or otherwise disclose any mobile numbers unless required to do so by law. Service is available on most major wireless carriers. Guests can report to any Guest Services locations for additional assistance.
ACCESSIBILITY/ADA INFORMATION
Ford Field takes pride in ensuring our events are enjoyable for all fans. Please review our accessibility services found by clicking this link: Ford Field Accessibility Services. Please email us at guest.services@lions.nfl.net if you have any additional questions.
Nursing/ Breastfeeding Mother's Room
Presented by MESP (Michigan Education Savings Program)
Ford Field has three Mother's Nursing Rooms and one Mamava Nursing Pod. Two of the Nursing Rooms are located on Level 4 and Level 5 of the Bodman South Suites. Mothers without a Suite Ticket should first visit Gate A Guest Services at Section 100 for a pass. The third Nursing Room and the Mamava Nursing Pod are at Section 133 near the Gate B Guest Service desk. For entry or assistance on game or event day, guests should check in at Gate B Guest Services. Guests can also download the official Mamava mobile app to check the availability of and to unlock the Nursing Pod. Please note that pumping supplies are permitted after passing inspection, including small soft pack coolers to store milk. However, other baby items (diapers, wipes, bottles) must be carried in a clear bag as diaper bags are not allowed per the NFL Clear Bag Policy.
Sensory Room
As a gift from the Fredi the Pizzaman Foundation, the Ford Field Sensory Room is located on the second level. To access this room, visit any Guest Services Desk or text 313-513-8398 on game day for assistance. For another option, Sensory Kits are also available through Guest Services.